Refund policy

Our Refund Policy

At Vindkust, we want you to be completely satisfied with your purchase of our dresses, sweaters, tops, and t-shirts. If you are not satisfied, we are here to help.

Eligibility for Refunds

To be eligible for a return and refund, your item must meet the following conditions:

  • The item must be unused, unworn, and in the same original condition as received.
  • All original tags and packaging must be intact and attached.
  • You must initiate the return request within 30 days of the delivery date.
  • A valid proof of purchase (order number) is required.

Items that are damaged, altered, washed, or missing tags due to customer handling are not eligible for a refund.

Return Process

To start a return, please follow these steps:

  1. Contact our customer support team at [email protected] with your order number and reason for return.
  2. Our team will review your request and, if eligible, provide you with a Return Authorization Number and detailed instructions for shipping the item back to us.
  3. Securely package the item and ship it to the address provided. We recommend using a trackable shipping service.

Please note that original shipping charges are non-refundable. You are responsible for the cost of return shipping unless the return is due to our error (e.g., wrong or defective item shipped).

Refund Processing

Once we receive and inspect your returned item, we will notify you via email regarding the status of your refund.

  • If approved, your refund will be processed automatically to your original method of payment.
  • Please allow 5-10 business days for the refund to appear in your account after processing, depending on your bank or payment provider.

We do not offer exchanges. To receive a different item, please return the original for a refund and place a new order on our website.

Damaged or Incorrect Items

If you receive a damaged, defective, or incorrect item, please contact us immediately at [email protected] within 7 days of delivery. We will arrange a prepaid return label for you and expedite a replacement or full refund upon receipt of the item.

Contact Us

For any questions regarding our refund policy or your specific return, please do not hesitate to contact our support team. We are happy to assist you.

Email: [email protected]